Experience

Highly technical CRM Architect and Automation Specialist with deep expertise in re-engineering GoHighLevel infrastructures, optimizing A2P compliance workflows, and integrating AI-driven agents to scale agency operations.

• •Re-engineer agency CRM infrastructure by rebuilding GoHighLevel snapshots and optimizing system logic to create standard sub-account templates
• •Resolve complex A2P campaign rejections by rewriting compliance documentation, Terms & Conditions, and opt-in workflows to meet strict carrier requirements
• •Design and implement custom GoHighLevel workflows and notification systems to streamline lead management and improve client response times
• •Translate high-level business requirements into technical CRM specifications, including the setup of IVR phone systems and integrated third-party automation

Architect and deploy end-to-end automation ecosystems using GoHighLevel, n8n, and AI-powered solutions to scale operations and eliminate manual processes.

• •Design and manage end-to-end CRM workflows, funnels, and automation campaigns using GoHighLevel and n8n to streamline client onboarding, billing, and lead management
• •Integrate APIs and build custom automation solutions across multiple platforms (n8n, Make, Zapier, Google Sheets/Apps Script) to connect systems and eliminate manual work
• •Create AI-powered automation workflows and bots using OpenAI/ChatGPT APIs to support lead nurturing, CRM processes, and business operations
• •Document SOPs, provide system architecture guidance, and deliver client training to ensure smooth adoption and optimization of automation systems

Maintained accurate US outlet and sales data through daily validation and issue resolution, supported client and project tasks, and ensured data consistency under tight deadlines.

• •Ensure accuracy of US outlet master data through daily maintenance, validation, and IQVIA bridging
• •Manage client-specific tasks, gather information, and maintain work logs, requiring strong communication
• •Bridge sales data, resolve queries, and escalate issues ensuring data consistency and operational efficiency
• •Support daily data management, project tasks, and problem-solving, working under deadlines and night shift

Provided customer support in the baggage claim area, assisted passengers with special needs, handled lost or damaged luggage issues, and ensured proper processing of unclaimed items.

• •Greet passengers in claim area and assist with luggage retrieval
• •Assist passengers with disabilities and special needs, resulting in a high rate of customer satisfaction
• •Handle lost and damaged luggage issues while maintaining a calm and personable demeanor
• •Process and secure unclaimed luggage